We truly hope you love and enjoy all your purchases from Ivanna's Luxe Boutique. However, we understand that you may need to return an item.

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All online order returns are eligible for Store Credit Only. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Shipping costs are NON-REFUNDABLE.

Customer is responsible for all return shipping costs. 

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To be eligible for a return, your item must be in the same condition that you received it, unworn, undamaged and unused, with tags attached. The item must be in its original packaging.

 

To initiate a return, you can contact us at ivannas.olb@gmail.com. Please allow 24-48 hours to respond. Please make sure to include your full name and order number in your e-mail. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Items purchased on sale and items discounted more than 20% are FINAL SALE. This includes items that were purchased using a discount code that was more than 20% off the price. Other items that are FINAL SALE are bralettes, sport bras, bodysuits, jewelry, accessories and digital gift cards.

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Orders cannot be cancelled upon submission. 

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You can always contact us for any return questions at ivannas.olb@gmail.com.

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Damaged Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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All damaged items must be reported to us within 2 days of receiving the items.

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Variations in color due to computer monitor resolutions, lighting or photography do not qualify as damaged items. 

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Exchanges 

Due to the nature of our small business, we do not offer exchanges.

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Disclaimers 

We reserve the right to investigate the original purchase and to limit or decline returns. Return requests will be denied if we find evidence of fraud and/or refund abuse. We are not responsible for packages delivered to incorrect addresses or customer entering an incorrect address.

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Lost or Stolen Packages

Should your order become lost, stolen or damaged during transit, you will need to contact the mail carrier regarding information on your package. Please check your e-mail or log into your Ivanna's Luxe Boutique account and view your orders to get your tracking number.

 

Who Files The Claim?

You are responsible for filing your own claim or find missing mail form. We are not responsible for tracking down your package. We do not have the resources to locate it for you. We can only provide you with the same information you can see from the mail carrier tracking page.  Your mail carrier will have access to more information. Below we have provided you with the customer service phone numbers and website link to help with your search. 

 

• USPS Customer Service: 1-800-275-8777

• To file a claim with the United States Post Office click here

  

Was My Package Insured?

If your order came with standard/free shipping, your order may not have been insured. Insurance automatically applied to your order, if upgraded shipping was chosen at checkout. Please contact USPS to verify whether your packaged included insurance. 

 

Who Is Responsible For Issuing A Refund?

The United Postal Service (USPS) will be solely responsible once the items have been shipped. If you upgraded your shipping to include insurance, the mail carrier you chose will be responsible in issuing you a refund. If you selected standard shipping (no insurance), you would be responsible for all losses. No refunds nor replacements would be sent by either Ivanna's Luxe Boutique nor the mail carrier. Neither parties would be reliable. 

 

Our Policy

Once your package is handed over to the mail carrier, Ivanna's Luxe Boutique is not held responsible for errors made within the shipping service, provided by USPS. We do not refund nor send replacements for items that are marked "delivered", become lost or stolen in the mail, or damaged during transit. Ivanna's Luxe Boutique will not refund nor replace any items that are shipped to an incorrect address at the fault of the buyer. Same goes for any order placed with standard shipping, that become lost or stolen. YOU MUST CONTACT THE MAIL CARRIER FOR REFUNDS. USPS or UPS have been paid to service you with the fulfillment of your order. If their shipping service should falter in anyway, they are solely responsible in making things right.